UniBook Official Rules

IMPORTANT NOTICE

For a limited period, UniBook will operate as a bulletin board where students can upload their study materials and browse those shared by others. During this phase, payments and shipping are not yet active: students may contact each other via chat and arrange personal exchanges outside the platform.

All the rules and conditions set out in this document are valid and binding from the moment of registration. Provisions concerning payments and shipping will apply as soon as UniBook becomes fully operational as a complete peer-to-peer marketplace.

1. Definitions and Scope

These Rules govern the use of the UniBook platform (“Platform”), a peer-to-peer marketplace for the sale and purchase of university books and notes between private users.

For the purposes of this document:

• User: any natural person registered on the Platform;
• Seller: a user offering for sale books or notes in compliance with the Rules;
• Buyer: a user purchasing such goods;
• Content: texts, images, descriptions, and materials uploaded by users.

2. Registration and Account Use

• Only private users who are 18 years old or older at the date of registration may register.
• The user undertakes to provide truthful and up-to-date information.
• The user is responsible for safeguarding their access credentials and for any activity carried out through their account.
• UniBook reserves the right to warn or delete an account if it detects inappropriate behavior, not in compliance with these Rules or with the General Terms and Conditions of Contract.

3. Purpose of the Platform

UniBook is a peer-to-peer marketplace that allows users to publish and purchase university books and notes. The Platform operates as an intermediary, through a mandate without representation (Art. 1705 of the Italian Civil Code), between sellers and buyers, without assuming the role of a direct party to the sales contract.

4. Sales and Purchase Rules

• It is permitted to sell only:
  • Legally purchased books;
  • Personal notes, written by the user themselves, free of copyright protections and of third-party content.
• It is prohibited to sell:
  • Counterfeit products or products of unlawful origin;
  • Slides, notes, or materials created by other people;
  • Books purchased illegally or without a legitimate right to sell.
• UniBook reserves the right to remove listings that violate these rules.
• The purchase of notes is instantaneous: once payment is made, the buyer can immediately download the material.
• If within 24 hours from the purchase of notes the buyer does not open a dispute or confirm the order, the order is considered automatically confirmed and the payment is transferred to the seller, minus UniBook’s commission.

5. Prices, Commissions, and Payments

• The selling price is determined by the seller.
• A variable commission of between 5% and 10% of the price set by the seller is charged to the seller.
• Payments are processed exclusively through Stripe; shipments are carried out through Packlink.
• Commissions due to UniBook are automatically withheld and the remaining amount is transferred to the seller only after order completion, as provided by the order management system (see Art. 7).

6. Shipping and Delivery

• The seller must prepare and ship the order within a reasonable time and in accordance with the Platform’s instructions.
• Shipments are made through Packlink Pro, an efficient, secure system operating throughout Italy, including islands.
• The cost of a single shipment is €5.99.
• The seller is responsible for the correct preparation and packaging of the product, ensuring its integrity.
• The seller must print and apply the provided label and deliver the package to a Packlink partner drop-off point.
• Packlink will deliver to the address provided by the buyer in the shortest possible time compatible with the service.

7. Code of Conduct and Order Timelines

• Users must maintain proper and respectful behavior towards other members of the Platform.
• Any action intended to damage the reputation or operation of UniBook or other users is prohibited.
• UniBook may modify or remove reviews deemed offensive, inappropriate, or damaging to the reputation of other users or the Platform.

Order statuses and timelines:

• 🟡 PENDING
  • Buyer: can cancel within 24h if the seller has not confirmed.
  • Seller: can confirm or reject the order within 7 days.
  • Auto-cancel: if the seller does not respond within 7 days → 🔴 Cancelled.
• 🟢 CONFIRMED
  • Buyer: within 14 days can confirm receipt or open a dispute.
  • Auto-complete: after 14 days → 🔵 Completed.
• 🔵 COMPLETED
  • Order closed, money transferred to the seller, listing removed.
• 🔴 CANCELLED
  • Order cancelled, funds returned to the buyer.
• 🟥 DISPUTE
  • Opened by the buyer within 14 days.
  • All automations are paused until a UniBook admin intervenes, ensuring maximum transparency and good faith in the decision but without in any way guaranteeing any outcome.

8. Limitation of Liability

• UniBook undertakes to attempt, within the limits of its capabilities, a peaceful and fair resolution of disputes between users, based on available and verifiable information.
• UniBook is not involved in and is not responsible for:
  • Any damage, loss, or default arising from the use of the Platform;
  • Defective, counterfeit, non-compliant, or late-delivered products;
  • Disputes, misunderstandings, or failed transactions between users.
• The user acknowledges that UniBook does not carry out prior checks on every published content and that all legal responsibility lies solely with the user who uploaded it.

9. Dispute Resolution

• In the event of a dispute between users, UniBook may offer an internal mediation service, without any obligation to achieve a result.
• It is understood that UniBook is not a contracting party between seller and buyer and cannot be held responsible for the outcome of the transaction.

10. Account Suspension and Closure

• UniBook may suspend or close an account in the event of:
  • Violation of these Rules;
  • Inappropriate or fraudulent behavior;
  • Repeated reports from other users.

11. Changes to the Rules

• UniBook reserves the right to modify these Rules at any time.
• Changes will be communicated to registered users.
• From the moment of communication, the changes are considered immediately binding and applicable.

12. Privacy and Personal Data Processing

• UniBook processes users’ personal data in accordance with EU Regulation 2016/679 (GDPR) and current Italian legislation on personal data protection.
• The collected data are used exclusively to:
  • Manage registration on the Platform;
  • Enable the execution of transactions;
  • Prevent fraud and security breaches;
  • Send communications related to the services offered.
• The user has the right to access, rectify, delete, and restrict the processing of their personal data.
• Further information is available in the Privacy Policy published on the website.

13. Governing Law and Jurisdiction

These Rules are governed by Italian law and, where applicable, by the law of the European Union. For any dispute not resolved amicably, the competent court will be exclusively that of the place of residence or domicile of the consumer user.